How to Reset Your EE TV Box

If you are experiencing issues with your EE TV box, such as it not working or freezing, there are several steps you can take to try and resolve the problem. This article will guide you through the process of resetting your EE TV box to help troubleshoot and resolve common issues.

Resetting Through the Menus

You have the option to reset your EE TV box through the menus. However, it is important to note that performing a full reset through the menus will result in the loss of recordings and other settings on your box. If you are willing to proceed with the reset, follow the steps below:

1. Press the Home (or YouView) button on your remote control.
2. Navigate to Settings > Information & Reset.
3. Select Software Information.
4. Choose the option to Update Software.

Restarting the Box

If your EE TV box is slow or freezing, a simple restart may help resolve the issue. Follow these steps to restart your box:

1. Switch off the EE TV box at the mains.
2. Wait for approximately 10 seconds.
3. Switch the box back on.

Updating the Software

Ensuring that your EE TV box has the latest software is crucial for optimal performance. To check for software updates and install them if available, follow these steps:

1. Press the Home (or YouView) button on your remote control.
2. Go to Settings > Information & Reset.
3. Select Software Information.
4. Choose the option to Update Software.

Remote Control Issues

If your EE TV box is slow to respond to the remote control, it is possible that the issue lies with the remote control itself. You can find assistance for fixing remote control problems on the BT Help website.

Sources:

• BT Help: “How do I reset my BT TV box?” (https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-)
• BT Help: “My BT TV box has stopped working or keeps freezing” (https://www.bt.com/help/tv/my-bt-tv-box-has-stopped-working-or-keeps-freezing)
• NOW Community: “EE TV replacing my older NOW TV box” (https://community.nowtv.com/t5/NOW-Box-white-Archived/EE-TV-replacing-my-older-NOW-tv-box/m-p/356717)

FAQs

Here are some frequently asked questions about resetting your EE TV box:

How do I perform a reset on my EE TV box?

To reset your EE TV box, you can go to the menus and select the option to reset. However, please note that doing a full reset will result in the loss of recordings and other settings on your box.

Will resetting my EE TV box fix issues like freezing or slow performance?

Resetting your EE TV box can help resolve common issues like freezing or slow performance. It clears temporary data and can help restore the box to its default settings.

Can I reset my EE TV box without losing my recordings?

Performing a full reset on your EE TV box will result in the loss of recordings and other settings. If you want to preserve your recordings, you may want to consider other troubleshooting steps before opting for a full reset.

How do I restart my EE TV box?

To restart your EE TV box, you can switch it off at the mains and wait for about 10 seconds before switching it back on. This simple step can often resolve minor issues and restore normal functionality.

How can I update the software on my EE TV box?

Updating the software on your EE TV box is essential for optimal performance. You can check for software updates by going to the Settings menu, selecting Information & Reset, choosing Software Information, and then selecting the option to update the software.

My EE TV box is slow to respond to the remote control. What can I do?

If your EE TV box is slow to respond to the remote control, it could be a problem with the remote control itself. Try replacing the batteries or contacting EE support for further assistance.

Can I use my original NOW TV subscriptions with the new EE TV box?

Yes, you can use your original NOW TV subscriptions with the new EE TV box. You can log in with your existing NOW TV account and access your subscriptions and content.

Can I watch content on multiple devices with my EE TV box?

Yes, you can watch content on multiple devices with your EE TV box. As long as you have the appropriate subscriptions and valid account credentials, you can access your content on different devices within your household.