How to Reset Your EE TV Box

Resetting your EE TV box can be a helpful solution when experiencing issues such as freezing or slow performance. This article will guide you through the process of resetting your EE TV box, as well as other related troubleshooting steps. The information provided here is based on reputable sources, including BT Help and NOW Community.

Resetting Through the Menus

One way to reset your EE TV box is through the menus. Follow these steps:

1. Press the Home (or YouView) button on your remote control.
2. Navigate to Settings > Information & Reset.
3. Select Software Information.
4. Choose the option to Update Software.

This process will reset your EE TV box and update the software, which can help resolve various issues. However, please note that resetting the box may delete your recordings and log you out of your apps, so it is recommended to reboot the box before attempting a reset.

Restarting the Box

If you are experiencing slowness or freezing with your EE TV box, a simple restart may resolve the issue. Here’s how to restart your box:

1. Switch off the EE TV box at the mains.
2. Wait for approximately 10 seconds.
3. Switch the box back on.

Restarting the box can clear temporary glitches and improve its performance.

Updating the Software

Keeping your EE TV box up to date with the latest software is vital for optimal performance. To check for software updates and install them if available, follow these steps:

1. Press the Home (or YouView) button on your remote control.
2. Go to Settings > Information & Reset.
3. Select Software Information.
4. Choose the option to Update Software.

By regularly updating the software, you can ensure that your EE TV box operates smoothly and efficiently.

Remote Control Issues

If your EE TV box is unresponsive to the remote control, the issue may lie with the remote control itself. For assistance in troubleshooting remote control problems, you can refer to the BT Help website.

By following these steps and troubleshooting methods, you can effectively reset your EE TV box and resolve common issues. Remember to reboot the box before attempting a reset and consider the potential loss of recordings and app logins during the process.

Sources:

• BT Help: “How do I reset my BT TV box?” [https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-]
• NOW Community: “EE TV replacing my older NOW TV box” [https://community.nowtv.com/t5/NOW-Box-white-Archived/EE-TV-replacing-my-older-NOW-tv-box/m-p/356717]

FAQs

What is an EE TV Box?

An EE TV Box is a digital set-top box provided by EE, a telecommunications company in the United Kingdom. It allows users to access a variety of TV channels, streaming services, and apps.

Why might I need to reset my EE TV Box?

There are several reasons why you might need to reset your EE TV Box, including:

• The box is not responding or is frozen.
• The box is experiencing technical issues, such as poor picture quality or sound problems.
• You are having trouble connecting to the internet or to specific channels.
• You want to clear all the data and settings from the box.

What are the different ways to reset my EE TV Box?

There are two main ways to reset your EE TV Box:

• Soft reset: This is a simple reset that can be performed by unplugging the power cord from the back of the box for a few seconds and then plugging it back in.
• Factory reset: This is a more comprehensive reset that will erase all the data and settings from the box and restore it to its original factory state.

How do I perform a soft reset on my EE TV Box?

To perform a soft reset on your EE TV Box:

1. Unplug the power cord from the back of the box.
2. Wait for a few seconds.
3. Plug the power cord back into the box.
4. The box will restart automatically.

How do I perform a factory reset on my EE TV Box?

To perform a factory reset on your EE TV Box:

1. Press the “Menu” button on your remote control.
2. Select “Settings.”
3. Select “System.”
4. Select “Factory Reset.”
5. Enter your PIN code.
6. Select “OK.”
7. The box will restart and perform the factory reset.

What should I do after resetting my EE TV Box?

After resetting your EE TV Box, you will need to:

• Reconnect the box to your TV and power outlet.
• Set up your Wi-Fi connection.
• Sign in to your EE account.
• Redownload any apps that you want to use.

Will resetting my EE TV Box delete my recordings?

Yes, performing a factory reset on your EE TV Box will delete all of your recordings. If you want to keep your recordings, you should back them up to an external storage device before performing the reset.

Can I reset my EE TV Box without a remote control?

Yes, you can reset your EE TV Box without a remote control by using the reset button on the box itself. The reset button is usually located on the back or bottom of the box. To use the reset button, press and hold it for about 10 seconds until the box restarts.